Shipping policy
Last updated: 19 October 2026
1. Current delivery availability
Japanese Matcha is collecting first-release interest and café enquiries. There are no live shipping rates, confirmed dispatch windows or available delivery services to select in the preview. We are not promising free, same-day, express or international delivery.
2. Before you place an order
When ordering opens, the product offer and checkout must show the available destination, delivery charge and expected dispatch timing before you pay. Any preorder or delayed-dispatch arrangement must be stated with that offer. A waitlist position does not set a delivery date.
3. Café and wholesale delivery
For café supply, sample availability, freight, minimum quantities, lead times and any ongoing delivery arrangement are confirmed in a written offer. The café enquiry form does not book a shipment or agree to freight charges.
4. Delivery questions
Email hello@japanesematcha.com.au with your city or postcode and what you’re interested in. We can discuss the request without treating it as an order. If a future paid delivery goes wrong, contact us with the order details so we can investigate; your consumer rights continue to apply.
hello@japanesematcha.com.au