Terms of service

1. Using this website

These terms apply to japanesematcha.com.au, operated by Benjamin Turner as Japanese Matcha. Use the website lawfully and provide accurate details when you ask us to contact you. Questions can go to hello@japanesematcha.com.au.

2. First-release signups

Joining asks for Japanese Matcha updates matching the consent you give. It is not a paid preorder, a stock reservation, a guaranteed allocation or a promise of a launch date or price. You can stop updates or ask to remove your details as described in our Privacy policy.

3. Product information

The first-release concept is matcha + monk fruit. Final ingredients, pack size, price, measured nutrition and any preparation or storage instructions must be available with the product offered for sale. Don’t treat an illustrative recipe or reference film as a specification for the finished blend.

Some photographs and films on this website are visual references from other sources, rather than photographs of our finished product. Preparation guidance labelled pure matcha is for pure tea powder and may not suit the blend.

4. Checkout and orders

The current checkout is a design preview. It does not accept payment or submit an order. Its sample contact and address fields are not saved or transmitted by the preview. Final product, tax, delivery and payment details will be shown before any real purchase is accepted.

Current delivery and returns information is in our Shipping policy and Refund policy.

5. Café and wholesale enquiries

Sending a café enquiry does not commit either party to a sample, price, minimum order, exclusive territory, delivery date or continuing supply. Any offer needs written product and commercial terms agreed separately. The on-page calculator is an illustration using the numbers entered, not a quote or profit forecast.

6. Stocklist and submissions

A recommendation is not confirmation that a venue stocks Japanese Matcha. We review nominations, requests and reports before changing a public listing. Send details you’re entitled to share and avoid including anyone else’s sensitive information. We may contact you about your submission. Marketing requires its separate consent choice.

7. Recipes and AI assistance

Recipes are starting points, and taste and caffeine responses vary. AI replies can be wrong and do not replace the product label, a written quote or professional health advice. Don’t rely on chat to confirm an allergy, place an order, reserve stock or change a request. For a product question that matters to your decision, email us.

8. Content and fair use

Japanese Matcha branding and original website material are protected by applicable intellectual property law. Third-party material belongs to its respective owners. Don’t copy material for commercial use without permission, interfere with the website, submit fraudulent requests or attempt to access private records.

9. Your rights and responsibility

Nothing in these terms excludes, restricts or modifies any consumer guarantee or other right or remedy that cannot lawfully be excluded under Australian law. We don’t promise uninterrupted website access or error-free AI output. Any responsibility for loss is determined by applicable law; this page does not impose an arbitrary liability cap.

10. Questions and changes

If something is unclear or goes wrong, contact hello@japanesematcha.com.au and tell us what happened. We may update these terms as the service changes. Updates don’t remove rights relating to an earlier purchase or agreement.